完善各项工作纪律与工作制度，并编制岗位说明书

当斯雷c

每名员工的岗位职责、工作流程、工作步骤、工作标准、考核依据，以制度来克服权责不等、责任不清、分工不明等影响服务的因素。另一方面，探索建立一套行之有效的合作机制，日常工作怎样配合，重大事项怎样协作，各部室、各岗位人员如何参与
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如何发挥各自职能，都明文规定。同时，设立“协作奖”，由人事部门对机关各部室、基层各网点之间主动协作、积极配合完成的事项进行记录，到年底评选出先进单位和个人进行奖励，并对群众反映强烈的“敷衍扯皮、互踢皮球”的单位和个人进行处罚，形成一种“人人讲主动、个个拒推诿”的良好风尚。